Our #1 goal at Hilltop Ford is to make sure that every customer is completely satisfied with their purchase experience and service; before and after the sale. Here is what some reviews and testimonials from our customers had to say:

"It is this type of kindness to strangers that creates loyalty and makes a business great"

7/1/2025

I want to thank Brandon in the Service Department for helping me in a desperate situation where I was stranded when my Mach E unpaired with my phone and wouldn't start. The plan was for me to leave the car at Hilltop, take a train to where I live (Sacramento), and return on the train the next morning with the key. I arrived with the tow truck just as they were closing and before I left, Brandon wanted to see if he could come up with a solution so I could drive home. He figured out a solution and I was able to drive home and everything with my car is now perfect. What is not included in that story as how kind and calm Brandon was through all of it and even sent me home with a bottle of water and some Liquid IV since I was coming off two days of flights. It is this type of kindness to strangers that creates loyalty and makes a business great.


Linda C., from Yelp


"Very patient, professional and nice"

6/30/2025

Got the great deal for Ford Bronco Sports from John Locke. Also whole experience is great! He is very patient, professional and nice to go through whole process. Definitely recommend him and this location. Also this place has little play ground for baby. If I knew would have brought my daughter along with me.

Ki-pyo H., from Yelp


"Definitely be coming back"

5/1/2025

John Tomahn was a pleasure to work with in purchasing my new Ford Escape plug-in hybrid. He did not pressure me at all, and showed a great knowledge not only of the Ford I was looking at, but also of the other cars in the same class that I was also looking at. I was able to complete all my comparisons in a day, and I got a fair price for my trade-in. I will definitely be coming back in the future for my automotive needs; I will be asking for John!


Chris J., from Yelp


"Definitely be coming back"

5/1/2025

John Tomahn was a pleasure to work with in purchasing my new Ford Escape plug-in hybrid. He did not pressure me at all, and showed a great knowledge not only of the Ford I was looking at, but also of the other cars in the same class that I was also looking at. I was able to complete all my comparisons in a day, and I got a fair price for my trade-in. I will definitely be coming back in the future for my automotive needs; I will be asking for John!


Chris J., from Yelp


"So kind and helpful"

4/17/2025

First time buying a car from a dealership and it was a great experience. John T and Garret T were so kind and helpful. They even stayed late after closing time.


Kaitlyn I., from Yelp


"Sometimes its the small stuff that go a long way"

4/13/2025

Wanted to give John L a big thank you for being patient with me when picking up my 25' F150 he never made it seem like i had to buy the truck there and then unlike the previous dealership i had gone to , he even offered a test drive right off the bat(the other dealership "couldn't" find the keys)sometimes its the small stuff that go a long way next car ill be sure to go back to him !


Alejandro P., from Yelp


"Made our experience the best ever"

4/11/2025

We love our new Explorer! John Locke was amazing! He made our experience the best ever. If you want a new car, go see John. Thank you for everything you did for us. We appreciate it more than you know.

Mary B., from Yelp


"Definitely a Keeper"

3/29/2025

Manager Taylor runs the service department like a well oiled mashine. She seems to have gotten rid of all the lazy and "entitled" staff members, replacing them with diligent and professional team members. Hiltop Ford, you have a great addition to your management team. She's definitely a keeper!


Tony K., from Yelp


"Never been treated better at a dealership than I have at Hilltop Ford"

3/5/2025

I have never been treated better at a dealership than I have at Hilltop Ford. John, Don, Lynette, Sonia, Abby, B, and the finance guy (sorry I don't remember your name but you're great) were, and continue to be, spectacular.

Everyone that I worked with was kind and really cared about me getting into the vehicle I wanted and they were patient when I wanted to test out different vehicles. They gave me room to breathe and never tried to rush me or get me into something I didn't want. I want to say that I also never got ANY creepy sales person vibes from anyone there. Not one time did I feel anyone being pushy. Not to mention I got a pretty screaming deal on a brand new Mach-E!

Every person that I worked with on getting my vehicle was kind and even followed up via a call or text to make sure I had everything I needed and to see if I had any questions about my new car.

I really do believe that they go way beyond the extra mile to take care of their customers and I will continue to send people their way. They are fair, patient, and work to get the best deal and I feel like that is exactly what I got. If this team is still around when it comes time for my kids' cars, this is exactly where I will go.

I could go on and on because there really is more greatness to say about Hilltop Ford.

Just do yourself a favor and go there for your next vehicle. John and his team will take care of you.

Enjoy your new ride!!


Zo Z., from Yelp


"Beat My Credit Union APR"

2/8/2025

I was kind of worried about coming in but John T (Deuteronomy) worked hard and was able to get my car and insurance the same day and beat my credit union apr!


Keith L., from Yelp


"Respected Our Time"

1/27/2025

Pulling in at Hilltop Ford we were promptly greeted by Mariel Cordon Garcia and one of her Sales Managers. I had inquired the previous day about the Ford Lightening EV truck for my husband, they promptly provided me with answers to my questions on the product availability as well as the lease payment and terms I requested. Now it was time to drive, being greeted by these two warm and gracious individuals made us feel special and expected.

While parking...a beautiful black Ford Bronco caught both of our attention. "Pssssttt.... Honey" I hear my husband whisper....... "Should we ask her if we can drive this one too?" Sure...I responded nervously.... I had crunched some preliminary numbers on the Bronco in the past and I was weary that this beautiful beast would push us over our budget for this purchase.

Mariel pulled up the Ford Lightening Lariat that we had been discussing. We walked around the truck admiring its design. The demo impressed us, this truck is quick and responsive, the interior was thoughtfully assembled with the 'working person' in mind. It even included a work station with stowable gear shift. Cool stuff really. The drive was enjoyable, we headed back to the dealership.

As we pulled back into Hilltop Ford our eyes were once again drawn to the black Ford Bronco. Mariel had pulled the Bronco to the front driveway, its beefy...do anything...concur anything...go over it ...go through it attitude spoke to us. We excitedly parked the Lightening and skipped over the Bronco; admiring its aggressive stance and utilitarian functionality. We love to go camping, snowboarding, and to the beach. We hopped inside and took the Bronco for a spin, the Wildtrack edition comes with a well powered 2.7L EcoBoost engine, 4x4, Bang and Olufsen sound system and so much more.

We went with the Bronco...the car that caught our attention when we first pulled in, not the car we thought we were going to pick up. It just felt like it was meant to be.

"Happy Hubby makes for a Happy Home!" I am also very happy. Mariel, Leon, & Garnett were professional & friendly they respected our time and provided us with everything we needed to make an educated and informed decision within the budget I had established for this purchase.

Thank you Leon, Mariel, Garnett and the entire team and Hilltop Ford.


Melissa A., from Yelp


"Huge Convenience"

1/24/2025

I want to thank Hilltop Ford for their amazing levels of service! I was on vacation while my Mach-E was needing service and their pickup and delivery services were a HUGE convenience! My car was at my home waiting for me when I arrived, and ready to go! Thank you Taylor for your level of customer service and communication! Rock star! Not to mention the sales team when I purchased my car a few months back! Could not be happier with the effort from everyone at Hilltop Ford!


Brad G., from Yelp


"Transparent Service"

12/1/2024

Shawn Patton and her team provided prompt and transparent service, answering all questions, giving a thorough intro to the car's features, and sending me on my way with a reliable pre-owned Kia Niro hybrid, a car I hope to drive and enjoy for the next decade!


Lori L., from Yelp


"Service is Exceptional"

11/15/2024

This review going for Jonathan Orozco. I give him a 5 because of his customer service. He make you feel like a friend, his service is exceptional , he answered all your question and takes time to explaining everything. Ford you really have a great asset with Jonathan working in your company!!
Para toda mi gente latina, que quiere combrar un carro de dealer de la Ford, yo les recomiendo a Jonathan Orozco , además que habla español su servicio es exelente . Es una persona que desde que entras al dealer te hace sentir como si ya lo conocieras. y lo más importante ya que compras el carro y tienes preguntas el siempre te responde con amabilidad. Le doy un 5 a Jonathan, el es el mejor.


Liz G., from Yelp


"Honored to work with this staff"

10/26/2024

Let me start by saying the entire Hilltop Ford staff was very friendly and helpful. I purchased my first sports car (Nissan 2023 Z) through them, and everything was a breeze!

I was browsing through their pre-owned inventory and luckily came across the car I was looking for. I gave them a phone call and setup an appointment to check the vehicle. I was connected with Donald Webb and he was very supportive to answer any questions I had about the vehicle. While we went through the numbers, it originally was not within the budget I was hoping for in the finance option.

Upon my return home, I received a call from Ricky Page, who made my day by calculating the numbers again and bringing me good news to sell me the car that meets my budget.

I'm honored to work with this staff and strongly recommend giving them a visit if you're in the market for a car!


Ryan B., from Yelp


"Goes Above and Beyond"

10/18/2024

John Tomahn makes it happen everytime goes above and beyond. Bad credit not a problem he navigates to get you the best deal and a dank that will approve you.


Shaun W., from Yelp


"Best Sales Reps I've Ever Dealt With"

10/2024

Sean their internet sales manager was 5 star from the very beginning of the conversation to the moment I drove off the lot. She also went above and beyond to make sure I was able to buy down my apr to 0% because as a Muslim I can't be involved with interest (which I recommend everyone request when financing a car). Sean is one of the best sales reps I've ever dealt with when buying a car from a dealership.


Mike M., from Google


"Quality of Service"

09/2024

we appreciate quality of service provide at Hilltop Ford.


Leonard D., from Google


"Hilltop Ford was a refreshing change"

09/2024

I spent some time shopping around for a new car, and it was frustrating dealing with subpar sales reps who seemed more like poorly trained SDRs than car experts. With a small garage, I often asked about the car's dimensions, only to be met with blank stares as they fumbled with their phones to Google the information. Some didn't even know how to fold the seats properly.


Hilltop Ford was a refreshing change. When I called, Terrence answered and casually asked when I could come in instead of pressing for my email and number to bombard me with sales emails. Terrence was knowledgeable about the cars and their value, and most importantly, he understood what I was looking for in a vehicle without trying to oversell me.


I also had a great conversation with the finance manager, who took the time to discuss the economics of the deal and treated me with respect. The used car manager was fair and genuinely listened to my reasoning for the trade-in price I was aiming for.


Overall, the experience couldn't have been better, and I'm likely to buy my next car here.


Hunter Sapp., from Google


"Just Began Mobile Service"

8/28/2024

It was time for an oil & filter change and to our surprise Hilltop Ford just began mobile service. My husband who is a Richmond Ford Parts Depot retiree is now home from a one month hospital stay. I'd like to let Ford and everyone else know how much we appreciated the mobile service. I was dreading going up and waiting for possibly two or three hours and I didn't have to. Thank you Ford!


Kristen J., from Yelp


"Easy and Comfortable Process"

8/8/2024

This was an incredibly easy and comfortable process! Shawn was so knowledgeable and sweet. She answered every question and kept me updated during this whole process. Definitely would recommend for anybody not wanting to deal with high-pressure salesman. This is the complete opposite. They make sure they get you into the car you want.


Mary M., from Yelp


"Changed My Perspective"

8/3/2024

For anyone that has purchased multiple cars in their lifetime nose, buying a new car is one of the most painful experiences ever.my salesman, John Locke has completely changed my perspective on this. Incredible young man who went above and beyond extremely personable and knowledgeable. Thank you, John!

Mary T., from Yelp


"Genuinely Wants To Work With You"

7/26/2024

I went in to get my ford fusion checked for electrical issues. I hadn't planned on buying a car but I had time to spare. I noticed this red Kia KS and immediately wanted it. I ran into John Tomahn and he immediately let me test drive it. Long story short, we couldn't agree on a price so I left. I thought that was the end of it until he called me and said he had a better deal for me. I didn't get the red Kia that I wanted because I ended up getting 2025 Kia that would actually serve me more. John is laidback, knowledgeable and genuinely wants to work with you to get you in the car that works for you. If you're looking for a car, ask for John.

Michael C., from Yelp


"5-star Treatment"

7/3/2024

I had an amazing experience at Hilltop Ford on 6/30/24! I've been eyeing the Mustang Mach-e for about a year now and unexpectedly ended up at the dealership on Saturday. I walked on the lot and was greeted by Sima Pandey. She was very pleasant and easy to talk to. After she took me on a test drive of the car, I was almost sick but not quite. I had a bunch of questions about leasing or buy, my ideal car payment, etc. All of which Sima and Shawn were able to answer for me. They weren't pushy and just trying to sell a car, which I appreciated and could tell was genuine. Well, I got the car the car! I would highly recommend Hilltop Ford to everyone. Be prepared for 5 star treatment!!!

Nyisha U., from Yelp


"Definitely Best Experience"

6/25/2024

I visited the dealership to look at a Bronco for my wife. Had a great interaction with sales consultant Mariel. We went over the many options and models while walking the lot. Even had the chance to see her own Bronco. Definitely the best experience I had at a dealership in a very long time. Five stars, thanks Mariel!

A G., from Yelp


"Thank You Hilltop Ford"

5/23/2024

This is an update review:


Since my first review 16 days ago my car has been fixed. Thank you Leon and Kevin for your professionalism! My faith has been restored. If I could remember the name of the man that was so very rude I would mention him. Since I cannot, I do think it's important to continually discuss, review, practice customer service skills with those that are in constant and direct relation to the public. Consider having Kevin give a course since he has so many awards!!! He obviously knows what to do and how to speak to people!

Thank you Hilltop Ford for fixing my window!

Brown S., from Yelp


"Exact Car I Wanted"

5/5/2024

I normally dont leave reviews but I came in on Friday looking to finance a car as a first time buyer at 23 years old and John Locke went above and beyond to help me get approved for the car I wanted. At first i was not approved since it was my first time buying and its a high performance vehicle but he did not give up and tried for hours so that I can get what I really wanted. After some time I started looking at other options because I started to think I wasnt gonna get the car I wanted but I didnt want to leave the lot without a new car for work. Right before I made a decision he came through and was able to get me approved for the EXACT car I wanted. I still cant thank my buddy John Locke enough for everything he did to help get me right! Also the way he turned it on and said "hop in, this is you new car" before I knew he got me approved was the best way to find out its mine. Definitely would recommend coming in and talking to John about your situation so he can work some magic for you too

Luis M., from Yelp


"Straight Forward, Transparent"

4/24/2024

Bought a 2024 ford maverick


And man my salesman edgar mendoza

Was awsome straight forward , transparent ,

Responsive , nice ....., i felt like this guy wasnt your "sleezy"average car salesman that takes advantage of of ppl ... he really was the highlight of this dealership ...."keep this guy around " if the boss is reading this.... I really wished they get rid of the finance ppl that try to sale you all those warrantys at the end ...... (i know its ur (commission) but if ppl dont want it theres no need to put a mean face on )

(That was the con) of this whole experience .....

Javier E., from Yelp


"Very Good Experience"

3/13/2024

I got service done for my Kia at this location. The customer service representative, Matthew, was very good. He gave me all my options for service and helped me pick out the best one.The waiting room was good and had coffee and snacks. Very good experience. I will be coming back here for my next service interval!.

Sukanlaya P., from Yelp


"Without Hidden Fees"


3/9/2024

John Tomahn gave a good price on a pre-owned Toyota Prius Prime 2022 XLE and I was able to secure a good sale without hidden fees. Shout out to him.

Galen L., from Yelp


"Truly Helpful"

2/11/2024

I reached out to Hilltop Ford for a vehicle purchase based on having had my CMax serviced there. Thank you Shawn Patton for being truly helpful and responsive to my internet and email correspondence. It was great working with you.

E O., from Yelp


"Great Location"

2/6/2024

i bought a Ford Maverick from Shawn Patton and she was so knowledgeable and professional. i have been buying cars every three years ( commute life ) and It was no a frills purchase.

Great location and test drive around hilltop mall was a blast :-)

i will shop there again for a new car!!

Stephen Y., from Yelp

Atlas Blue FTW

"Epitome of Exceptional Service"

1/26/2024

Meet John Tomahn, the epitome of exceptional service and automotive expertise. From the moment I stepped onto the showroom floor, John ensures a personalized and seamless car-buying experience.


With an extensive knowledge of the latest models and features of my brand new 2024 Telleride, John is your go-to expert, providing insightful guidance tailored to my preferences and needs.


One of John's standout qualities was his commitment to transparency. No hidden agendas or pushy tactics--just honest, straightforward communication.


Beyond product knowledge, John excels in customer service. Attentive, patient, and always ready to address your questions, he goes above and beyond to make you feel valued. The process of purchasing a car becomes not just a transaction but a collaborative effort.


John worked tirelessly to find a solution that fits your budget while maintaining the highest standards of customer satisfaction.


In the world of car sales, John stands out as a beacon of professionalism and customer-centric service. If you're in search of a memorable and stress-free car-buying experience, look no further--John is the driving force behind your journey to finding the perfect car.

Tasha L., from Yelp


"Went Above and Beyond"

1/20/2024

Recently bought a 2023 Ford Bronco Sport. Called ahead of time to confirm the vehicle was still available and had the pleasure of working with Allan. He confirmed the vehicle and had it parked/ready out front when we arrived to test drive.


The entire purchasing process could not have been any easier. Allan was professional and very easy to talk to. He was also very knowledgable about the vehicle which was nice. In addition to Allan, both the sales manager and the financing department stood out to me. Again, easy!


Left the vehicle overnight at the dealer to have it detailed and filled before we could drive back the next day to pick it up. Allan called and texted to let me know it was ready on-time for pickup the next day. Again, working with him was nice because of his professionalism throughout the entire purchasing process. I really felt like Allan went above and beyond what was expected during the purchasing process.


This was the first Ford I've purchased and so far everyone I worked with at Hilltop impressed....thanks everyone!

Bill O., from Yelp


"You will never be disappointed"

1/16/2024

Thank you John Tomahn for taking the time and making sure I am happy with my car. I've been very happy with John when I purchased my one of my car with Hilltop Ford & Kia, and John was our sales person then. John called me just to say hello and just to keep in touched and I was glad when he called, cause I was in the process of purchasing a Kia Sportage and I totally forgot that Hilltop Ford also sells Kia so I mentioned the car and the model I wanted and he kept me posted when the shipment came in. I am very particular with the color of exterior and interior and he assured me I would like the car that just came in. He had me come in and take a look at the car and it was not the color I usually get and he was right, I fell in love with the car plus the color. I am very pleased with my purchase. I never felt rushed during the process, and made sure I was happy with everything about the car. We negotiated the price and even with the finance team, I drove off with my new car.

I highly recommend Hilltop Ford & Kia and asked for John Tomahn. You will never be disappointed. Thank you again John.

Rosie M., from Yelp


"Exceeded any expectation"

1/1/2024

Let me please acknowledge the great customer service and care I received from sales agent John Tomahn. John reached out to me to offer a buy back of my Kia Forte, which happens to be a highly stolen car these days. Not only did he put me in something at the last hour of the year, he negotiated a great price and came in on his off day to assure quality care was taken as I finalized my purchase.
Thank you John for your time, patience, your advocacy and also your chivalry. The holding of all doors and even the umbrella to keep me dry exceeded any expectation.

Myla B., from Yelp


"Best Price"

12/30/2023

I just had the best experience buying my new ford Maverick at hilltop ford. Edgard Perez was an excellent sales consultant he made us feel welcomed and very comfortable through the process. I did not feel any pressure during our visit and he gave us the best price for our trade in. I highly recommend him if you are in the market for a new car.

Guadalupe P., from Yelp


"Saved the Day"

12/29/2023

Wanted to give an updated review on behalf of the new Service Manager George. You can always tell when the higher ups send in the big guns to get things done. I've been lucky in the past but it seems like some times in between management can be not the best. It also depends who you get on the phone. My last experience was about 2 years ago, and recently they brought in a new service manager George who really saved the day for me. A week before speaking with George about my backorder part from a recall I spoke with Mike who I believe is Asst. Manager. My truck had been diagnosed in July and I'd been waiting for a part on backorder since. Mike told me my truck wasn't even "officially diagnosed" so I'd have to schedule a transmission tear down which they were booked out at least a month. Not to mention he said the part he couldn't even place on order if it was even available anywhere until the teardown was complete. So according to him, my truck would go in in a month, get opened up, and maybe wait weeks or months in the shop for the part. A week later I talked to George. Within 10 minutes he called back, the part on backorder they had IN THEIR SHOP. He said yes my truck was already diagnosed he doesn't know why I was told otherwise. Took my truck in THE NEXT DAY and had it repaired within a few hours. As a pregnant mom to be, he knew the sudden transmission downshift was a huge liability on their end and handled it the way it should've been. Thank you GEORGE!! Please don't ever leave!!!

Amie P., from Yelp


"Stress Free"

12/15/2023

I recently had the pleasure of purchasing a Ford Escape 2019 from Mariel C, and the entire experience was nothing short of exceptional. From the moment I walked into the dealership, Mariel's professionalism and genuine enthusiasm for helping me find the perfect car were evident.

Mariel's knowledge of the Ford Escape 2019 was impressive; she patiently walked me through the various features and options, ensuring that I had a comprehensive understanding of the vehicle. What stood out most was her ability to listen to my preferences and guide me towards the specific trim and package that suited my needs.

The purchasing process was streamlined and efficient, thanks to Mariel's attention to detail and her commitment to providing outstanding customer service. She was transparent about pricing, ensuring that there were no hidden fees or surprises, making the entire transaction smooth and stress-free.

I was particularly impressed with Mariel's dedication to ensuring my satisfaction even after the purchase. She took the time to follow up with me to address any questions or concerns I had, demonstrating a level of commitment that goes above and beyond the typical car-buying experience.

As for the Ford Escape 2019 itself, I couldn't be happier with my choice. The vehicle's performance, comfort, and advanced technology features exceeded my expectations. It's evident that Mariel takes pride in representing a quality product, and her enthusiasm for the Ford brand only added to my confidence in my purchase.

In conclusion, my experience with Mariel C and the Ford Escape 2019 was truly outstanding. If you're in the market for a reliable and stylish vehicle, I highly recommend reaching out to Mariel. Her professionalism, knowledge, and commitment to customer satisfaction make her an invaluable asset to the dealership. Thank you, Mariel, for making my car-buying experience enjoyable and for helping me find the perfect Ford Escape 2019!

Geovanny L., from Yelp


"Best in the game"

12/14/2023

I hardly ever leave reviews , but I had to this time because I gotta let everyone and their mamas know that the service team is the best in the game! Matt was the one who helped me out and he was nothing, but so kind, patient and reassuring with me during the whole process of my car being in the shop . Shoutout to him fr fr haha he will for sure be the reason why I return back to hilltop ford to get my car serviced there again :) thanks Matt!!

Isabella M., from Yelp


"Super Easy"

11/21/2023

I experienced customer service better and beyond any dealership I have previously been to before, they made purchasing a new vehicle, super easy and very convenient, they worked hard to get me the best financing deal and I am extremely happy with my purchase and the service they provided, I would recommend Hilltop Ford to anybody looking to purchase a new or used vehicle.

Terrill O., from Yelp


"Best Experience"

11/9/2023

I had theee best experience with John Tomahn at Hilltop Ford. He was super patient, kind and communicative regarding my anxiety of purchasing a new vehicle. After having my old car for more than 10years, it was time for me to let go. John got to know me, identified my family needs and discussed my personal preferences as it related to getting a new vehicle. I must have changed my mind 3-4 times, but he was super patient as I finally made up my mind. I was also very clear about what I needed and what I was willing to do financially. John was great to work with! Very sweet, professional and always asking if I wanted more beverages and snacks as I assessed what I wanted to do.

Krystal J., from Yelp


"Excellent Customer Service"

11/4/2023

Thank you Hilltop Ford, for John Tomahn.
John is the best sales consultant I have ever experienced purchasing a vehicle.
John took the time to make sure that I was truly happy.
John went over and above during the whole process, I never felt rush or push to do anything.
John is a OUTSTANDING asset to Hilltop Ford.
From Garnett Thompson, the finance manager to Edgar excellent customer service.
I'll definitely recommend Hilltop Ford to all my family and friends thanks to
John Tomahn.

Vivian J., from Yelp


"10/10 Definitely Recommend"

11/2/2023

let me tell yall! now you know its finna ve a great review cause its in all caps! if i was you & i was in the bay area.. i would only and i do mean only, get a car from here ! i mean when i say they standing on business i mean it, in my druski voice lol. but yes john tomahn is the best , i truly mean it with everything in me. he listened , he understood & got me in the car that i wanted . the best part i was only there for like an hour. please when you go tell john tanzania sent you, promise you will not be disappointed. 10/10 definitely recommend

Tanzania R., from Yelp


"Very Knowledgeable"

10/27/2023
John Tomahn is an awesome sales person he helped me get a great suv and was very knowledgeable about each vehicle I test drove while there.
Summer L., from Yelp


"Definition of Great Customer Service"

10/26/2023
I always look forward to getting a service done on my car because I always feel super welcomed when I come here. EVERYONE HERE IS AMAZING! They are always making sure I get the help I need and all my questions are answered. When I come to get my services done I specifically always go straight to Mat Detorres, he's the definition of what great customer service truly means!
Also wanted to mention how I got my car from here almost 2 years ago and sometimes I still massage the person who sold me my car asking them questions when something happens to my car and I am surprised they always answer even when it's a non important question. I appreciate it so much!
I've also come in when I ripped my car seat and I don't remember the name of the person but he went out of his way to help me find someone to fix it & of course treated me amazing.

I highly recommend coming here to purchase your next car & getting your next service done.
Iris O., from Yelp


"Hassle Free"

10/25/2023
This review is 2 part. Car buying and scheduled service.

Car buying. My wife and I are car nuts and own many vehicles. From dodge (hellcat) to ford. We recently purchased a 2023 f150 raptor from hilltop ford and the experience was pleasant and with out drama and games. Jonathan and "B" were super easy to deal with and we left very happy with our purchase and what we got for our trade in. Think it took longer to PDI the truck for delivery than to make a deal and do all the paperwork work. We were so happy we went back 2 weeks later and purchased a wild track 2 door 2023 bronco from hilltop. Same experience, and Anisha was excellent sales rep to deal with. Again we were super happy and it's nice not having to spend countless wasted hours playing games to broker a deal. 5 star for the car buying experience here. We have purchased other cars from other ford dealers in the area but will not go back as hill top is hassle free.

Scheduled Service. Took one of our vehicles for its oil change to hilltop and wow! What a change from other dealers we have had our cars serviced. George, the service manager I believe his name is, runs a tight shop there. You can see the teamwork just watching the goings on in the service bay. Their waiting room is a lounge. Complimentary coffee drinks, danishes, snacks etc plus multiple big screen tvs and comfortable seating. The lounge was tastefully decorated (as was the whole dealership) for Halloween. It's nice to see a dealership spend a little coin to give its patrons a high level of comfort. We weren't waiting long and communication from George's team was amazing. We went to hilltop as we were put off by our local ford dealer in both buying and service. We don't mind crossing the bridge from Marin to go to hilltop as they are friendly, knowledgeable and efficient. It's rare that you get service these days. Hilltop hits the service button in all aspects and it's truly refreshingly welcome. Great work George and your team!!

Now we just need to get our hands on a dark horse!
Dante K., from Yelp


"Best Possible Price"

10/18/2023
Went to Hilltop Ford on Tuesday to look at a car and found that it was used so they could not hold the vehicle. After talking to John Tomahn a salesman and manager of used cars at there Ford location. He was able to put it on hold for me with a deposit of $1000 so that I could come back the next day (Wednesday) to negotiate the price of the car further and potentially walk away with a practically brand new car. After some tough negotiations with John Tomahn we struck a favourable deal that both parties were happy with in the end.

I would highly recommend checking out Hilltop Ford in Richmond CA and if you go ask for John as he'll help you with what you're looking for for the best possible price for both parties to be happy.
Gabor P., from Yelp


"So Easy"

10/17/2023
Shout out to Jason Zhang (sales), Sean Driver (sales manager) and Garnett Thompson (finance manager) for taking care of me and make the process of buying car so easy. Thank you again!
Jo M., from Yelp


"Friendly"

10/12/2023
Hey guys. We went to hilltop ford in Richmond California. We received great services.Our salesperson was john Tomaha was a great friendly polite and so helpful with us purchasing our new suv. We had a few minor problems but this gentleman helped us get through it smoothly. The staff have nice smiles every where around us. Also a super deal finder person was. Mr. Jose that got us a deal and a good low monthly payments with a finance company. Good job. Mr JOSE. SO IF YOUR LOOKING FOR A USE OR NEW CAR COME SEE John Tomahn in sales and JOSE WILL TAKE CARE OF YOU FOR SURE. THANKSbe back to buy a new car for husband in a year or so. LISA Martinez And Raul Aguirre
Lisa M., from Yelp


"A+"

9/30/2023
John Tomahn got me into a new 2024 Kia Sorento. I went in with a Ford Escape SE that was from 2015. The transmission was having problems and was going to be a money pit. We talked about many different vehicles and deals and finally landed on the Kia lease so I will not have to worry about vehicle issues without a warranty again. Financing was quick and efficient. Only issue was the detailer was over worked and it took some time for him to get the stickers off of my vehicle. But other than that A+.
Ken H., from Yelp


"True Professional"

9/21/2023
In my search for a specific vehicle, I have contacted several salespeople to inquire about a car on their lot. I normally requests to send additional photos or other inquiries due to the fact I am shopping throughout the country. I've lost count on the number of salespeople that were just interested in getting my phone number and not sending my requested info. I preferred to communicate via email.

When I saw a vehicle that Hilltop had on their lot, I sent in a request for info. I was contacted by Edgar Perez, and he immediately sent me the photos and was very attentive to everything I requested and not once was he "pushy" as most salespeople. I would gladly recommend him as someone that I would do business with. Thank you, Edgar, for being a true professional!
Bea F., from Yelp


"Pleasant Experience"

9/5/2023
EXCELLENT! Raoul and Ricky made buying a new car a pleasant experience. Great customer service from beginning to end. Thank you
Chesley C., from Yelp


"Gave Me A Really Good Price"

8/19/2023
I had a check engine light on my truck for an evaporative emissions system leak, I got the diagnostic done so I can know the problem to fix it myself but they gave me a really good price and fixed a rotted out hose above my gas tank really fast.
Aidan M., from Yelp


"Best Experience with this Team"

7/13/2023
We took our car to get serviced here and I had the best experience with this team! Tuan the service manager went above and beyond to fix my issue and it was so quick! I highly recommend this dealership for anyone that needs a service!
Michelle A., from Yelp

"Highly Recommend"

6/5/2023
Jason and Edgar were very friendly, professional, and such a great help. I really didn't think I was about to purchase a car, but they made it happen for me! I've been drooling over the Bronco Sport for MONTHS. I knew exactly what color, interior, and specs I was looking for and they had the exact car I have been praying for. I had to 'just see' and go for a test drive.
They explained all the new technology a few times. It's a lot when you're not used to these new car features. This car is so cute and fun. Prefect size for me and my little adventures I plan to take it on. I am in love with my new fun car!
The process from start to finish took about 4 hours and they were able to get me the quote I wanted.  Jason even picked me up a slice pizza while I was there haha. Highly recommend working with these two.
Marie B., from Yelp

"The Experience I Got was Amazing"

4/19/2023
I have always heard of very bad experience from others when purchasing a car from a lot so I was worried. The sales associate Shawn Patton greeted me and actually made this experience good. She helped me get the vehicle I wanted and explained the whole entire process too . It was my first time buying a brand new car and the experience I got was amazing. She definitely was a great help. Happy I got to leave with the car I wanted.
Jerson P., from Yelp

"Goes The Extra Mile"

4/8/2023
I must do a shout out to Terrence Powell who's been our sales superhero at Hilltop Ford for nearly a decade. We bought our Explorer and our Mach E Mustang from Terrence and he's always given us 100% customer service! He calls us to check in, keeps us posted on the latest news from Ford, remembers our car purchase anniversaries, and also makes himself available for any questions. We recently had a challenge with the service department (which is unusual) and thanks to Terrence he helped us sort it out! Hilltop Ford is very lucky to have Terrence on their team! He goes the extra mile and we appreciate knowing we have Terrence as our Ford go to person! OH and we love Garnet too!
Tisha M., from Yelp


"Best service advisor ever

3/3/2023
Matt at Hilltop Ford is Awesome! Best service advisor ever! Professional, great listener and very helpful. I highly recommend Hilltop Ford and Matt. I have the service plan and come in for my routine service and get nothing but the best. Can't wait to go back!
Julie M., from Yelp



"Spectacular"

2/26/2023
My wife and I both sold our only car to purchase the all new Ford Maverick 2022. Yet we ran into a few technical problems with the battery and were worried about the additional costs that would incur. However Hilltop Ford Services assured us that everything was under warranty and would be fixed fast and at no cost to us. I was surprised by the amazing service Matt DeTorres and Robert Mora did to take care of our truck and not only did they inspect the battery but also made sure that all other areas were operating correctly. The lead technician, Norm, helped us understand what was going on and was able to give me daily updates on what was happening. Our experience with Hilltop Ford Services has been spectacular and we will always recommend anyone go to them for their car services.
Mac H., from Yelp



"I will be going back"

2/13/2023
I had some damage to one of my 2021 F150 tires and needed a new tire quickly. I showed up at Hilltop Ford without an appointment and was greeted by Kimberly. Very nice person to deal with and knew exactly what tire I needed, with a great price. within a couple of hours my truck was finished, cleaned and ready to go.
I know it was not a lot of work I needed done but after this I will be going back for other service.
Bob M., from Yelp



"Great experience"

2/6/2023
It is always scary walking into a dealership but I am very grateful to have someone like Jonathan help me out while I was there and made sure I was well taken care of when purchasing a new vehicle. He made sure I got the best deal possible and everything I wanted in my vehicle. Glad to say I had a great experience and good customer service at Michael Stead's Hilltop Ford.
Lucia L., from Yelp



"Wish I can give more stars"

2/3/2023
Probably the only review I have ever written where I wish I could give even more stars.  My sales rep AnNisha was absolutely amazing in putting together a very efficient process in securing the car I wanted, and had me in and out of the dealership within an hour. AnNisha was incredibly knowledgeable about the car, and helped me learn the ins and outs of my first electric vehicle. AnNisha really helped me feel confident in buying the right car. The sales manager came out to greet me and answered additional questions I had about the ev rebates swiftly. The finance manger was also able to complete the paperwork more efficiently then any one I have ever worked with. From start to finish, this is hands done the best experience I have had in buying a vehicle, and I would happily drive the 90 miles back to continue to do work with Hilltop Ford.  Highly recommended to any one who wants a fun and great experience buying a car.
Steve R., from Yelp



"Process was pretty painless"

2/3/2023
We ordered and purchased a Mach E 2023 through Hilltop. The service was great and the purchasing process was pretty painless. All the staff, including our sales rep, Shawn, and the finance manager, Garnett, were really easy to work with, respectful, and helpful!
Rosie P., from Yelp



"So Knowledgebable"

1/27/2023
Yesterday, me and my honey went to hilltop Ford to purchase me a Mustang Mach E premium. The young lady that helped me pick out and choose a car was awesome. Her name is Shawn Patton she was so knowledgeable patient and just a all-around great person. After the purchase she took me out to the vehicle and help me program Everything explained all of the bells and whistles that came with the car. She was really awesome. I recommend her for anyone who is looking to purchase a new car from hilltop ford to go with her
Candace Z., from Yelp



"Great To Work With"

1/14/2023
My partner and I just purchased a 2023 Mach-e Premium from Hilltop Ford today. The process was fairly smooth. We felt taken care of the minute we walked through the door. We would definitely recommend asking for Shawn Patton. She was great to work with and was good at bringing in other team members like, John Tomahn, to help us through the process.
Nayiba H., from Yelp



"Hilltop Ford Is The Only Way To Go"

1/12/2023
How many times have you gone out of your way to avoid the dealership?  No longer be fearful....After my FANTASTIC experience at Hilltop Ford, not only will I schedule all my maintenance at this location, but on Monday I left saying to myself, that the service was so OUTSTANDING that it's worth buying my next vehicle from this location.  From the time I called in, followed by the "Red-Carpet-Treatment" that Matthew Detorres, my advisor gave me, I felt heard, well-taken care of and knew Hilltop Ford was extremely knowledgeable with the needs of my vehicle.  Within 3 hours, they were able to contact my company's Fleet holder to gain approval to proceed with a recall, repairing my front headlight, oil change, tire pressure & as a free bonus, washed and vacuumed my car in less than 3 hours.  Matthew, kept me updated while I waited in their clean and friendly lounge, enjoying coffee and free snacks.  Overall it was the BEST vehicle repair experience I have ever had.  Hilltop Ford is the ONLY WAY TO GO!!!
Kara B., from Yelp



"Process Was Fairly Smooth"

1/11/2023
My partner and I just purchased a 2023 Mach-e Premium from Hilltop Ford today. The process was fairly smooth. We felt taken care of the minute we walked through the door. We would definitely recommend asking for Shawn Patton. She was great to work with and was good at bringing in other team members like, John Tomahn, to help us through the process.
Edward Q., from Yelp



"Very Patient"

1/10/2023
Great customer service by AnNisha Booker from my initial phone call until closing on my Bronco Sport!! I initially called Hilltop ford after shopping around for a vehicle in a couple other dealerships where I was met by hostility, passive aggressiveness, and persistence. AnNisha answered my phone call and gave me detailed information regarding their inventory and offered to send me photos of the vehicles before I even visited. On the lot and in the pouring rain, she showed me the different trims and took the time to explain and demonstrate the differences. When I requested additional info, she took the time to work with me and find the offer that best met my needs. She never pressured me to make a deal and wanted to make sure I had 100% clarity. She is definitely someone that you can trust and is very patient. I highly recommend speaking with her if you are ever on the market for a new car!!
Stephanie M., from Yelp



"Hilltop Was Excellent"

1/2/2023
I ordered a 2023 Mach E from Hilltop as I could not order it in Sacramento.   The service at Hilltop was excellent!   Shawn was extremely knowledgeable and responsive.
Angie M., from Yelp

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Contact

Hilltop Ford

3280 Auto Plaza
Directions Richmond, CA 94806

  • Sales: (510) 222-4444
  • Service: (510) 222-4444
  • Parts: (510) 222-4444