I had been to other Dealers shopping for this car and Phil and Hilltop earned my business with their courtesy, alot of effort to get me what I wanted, and a great deal.
Highly recommend Hilltop and especially Phil Cooper!
Hilltop Ford is great! I got fast and friendly service. make sure you go see James Portluck, he'll take good care of you. He helped me get my new 2012 Ford Focus and I love it! He along with the rest of hilltop fords staff helped me with the process (I'm a first time buyer) and got me my new car fast. They followed up with me to see how I was enjoying my car and even gave me a $50 iTunes gift card, all for buying a car! Awesome! So happy I went with Hilltop Ford, go stop by and check them out!!
It's been awhile since any reviews have been left so I thought I would update it. I just purchased a new Fiesta at Hilltop yesterday and was treated great by everyone here. Especially Phil Cooper who worked with me way before I even stepped onto the lot! I'll be honest I wasn't looking forward to car shopping since my experience and attitude towards "car salesman" wasn't very good. Phil changed my mind he was gracious patient and knowledgable throughout the whole process. If your in the market for a car give Hilltop a try.
With gas costs
rising, I recently decided to trade in my 2006 GMC Envoy Denali for a
efficient vehicle. Not really sure what I was interested in, I spoke with Internet Manager Adam Brown who offered up some options within my price range. Invited in to test drive some vehicles, I never felt pressured to buy and was impressed with Adam's knowledge of each car considered. Adam got me a great deal on my trade-in - much more than anticipated actually. I ultimately chose the red 2011 Kia Sportage, upgraded from fabric to leather and drove away a very happy customer!
I highly recommend contacting Adam to make your purchase through Hilltop Ford-Kia.
I have nothing but the highest respect
and praise for Roberto Galvez at Hilltop Ford. I purchased a
$30,000 vehicle online without even driving it based solely on his
recommendations over the course of a month. I deal with the
public quite a bit and I'd like to think that I am a good judge of
character. Roberto far exceeded my every
I had been reading for some time that the price of larger vehicles was dropping all across the country due to the escalation in the cost of fuel. Since we own two aviation companies, we frequently require a larger vehicle and so I felt that the time was right to purchase.
I actually researched Lincoln Navigators for several months online before discovering the 2008 vehicle that had 15,100 miles on it at Hilltop Ford. It was the color I desired and the interior appeared to be immaculate.
Roberto Galvez and Adam Brown were the two salesmen that I dealt with and they were professional in every way. They called when they said that they would call and answered my questions in an honest and frank manner.
Roberto, very kindly, had my vehicle delivered to Las Vegas and called several times to ensure that I had received it with no problems.
Words cannot describe how pleased John and I are with the vehicle. I was actually planning on purchasing the 2010 Navigator, but when I discovered this 2008 Navigator with such low mileage; fully loaded; and 4 Wheel Drive - I felt that it was the best choice for the best price. And frankly? I wanted to be able to purchase the vehicle up front without the hassle of car payments.
The interior looks brand new and drives like a dream. And did I say it was "loaded??" LOL Automatic running boards, moon roof; towing package; reverse camera; amazing GPS; wood consoles and panels; heated leather seats; foldable side mirrors; top of the line audio package; custom wheels; new tires. If there is an option available - this car has it!
Everyone who has seen the car and heard the price and my great experience at Hilltop Ford has indicated that they will definitely check out their inventory online when they are shopping for their next vehicle. The best experience that I have ever had buying a vehicle!!
Leased our vehicle
(Kia Forte) from Hilltop Ford, and we're very pleased with the overall
vehicle itself. The staff, most notably Jason Taylor, Phil Cooper,
Garnett Thompson, and Adam Brown, were extremely efficient, competent,
professional and welcoming. Thank you, gentlemen.
These guys provided the utmost in customer service, from the
locating of our specific vehicle type, to color, interior/exterior
requirements, to having us test-drive the car, up until the final
paperwork to finalizing the package. Jason and Phil went over
and above their customary efforts to work with us and explain everything
in detail, as well as keeping us abreast of what was transpiring during
the course of our conversations, both on the phone and in person.
We drove off satisfied customers. You can be
certain that we will recommend this specific dealership to our friends,
relatives, and acquaintances.
On another note, because our vehicle is new, we have not, as of yet, experienced nor dealt with their service (technicians )department. We have, however, read some negative feedback from Yelp regarding customers bringing their cars in for different types of service, i.e. tune-ups, transmission work, etc., etc. This would be a a concern for us in terms of having our vehicle brought in for service in the future. We have read that some service departments over-charge, as in the case of some dealerships that we've dealt with in the past, in the Concord area. Other concerns would be where service depts. have created false problems in the vehicles that were brought in and, in turn, would tell their customers that they discovered a problem with the vehicle where there was none to begin with.
We hope this is not the case with this particular service dept. at Hilltop Ford, as their sales staff is quite commendable and top-notch in their customer and client relations. Ideally, all departments of a dealership should be outstanding, and we're hoping this is the case with Hilltop Ford. Other than that, our experience with HIlltop Ford is one that we enjoyed and are happy to share with other patrons.
Bev Q. and Tottie M.
"Smooth, Effortless and Pleasant"
delivery of a 2011 Ford Explorer Limited from Hilltop Ford.
Smooth, effortless, and pleasant car purchasing/leasing
experience. Did I mention that I live 500+ miles away and have
never set foot in the dealership? Approx. 1-month ago, I
started emailing and contacting several Ford dealer internet departments
looking for a Ford Explorer in a particular color and with specific
features. I found a few around. However, none of
them were as courteous, patient and knowledgeable as the internet staff
at Hilltop Ford. Most important, they were straight forward
and honest in negotating with me. No cliches, never heard "Why
dont you just come in and we'll make you a deal?"
Adam Brown and Melissa Kangas were so nice and easy to negotiate with. It took about 3-weeks and several phone calls (from me to them, no pressure) to finally come to an agreement. When I asked about incentives to assist in my purchase, they went out of their way to assist me in finding possible incentives from Ford I could qualify for. This was what ultimately sealed the deal for me. Yesterday, the Ford Explorer was delivered via platfrom truck to me in excellent condition, amazing detailing job inside and out, full tank of gas and all the paperwork in the center console. Even though it was early evening hours, Adam still called to make sure everything went fine and if I had any questions regarding the features of the vehicle.
Anyone in the market for a new Ford/Lincoln/Mercury or Kia owes it to themselves to contact Hilltop Ford, specifically Adam Brown, regardless of where you live. This is how car purchasing should be. Overall, a great car shopping experience.