Customer Testimonials

"Not At All Pushy"

11/16/2013
After having a bad experience at the Kia dealerships in ____________, I ventured out to the Richmond dealership and was in contact with Adam. From the very beginning he was very helpful in fulfilling my requests on which specific car that I wanted. It was about 2 weeks until I was able to get into the car that I wanted. From start to finish, Adam never gave up on finding what I wanted and was not at all pushy. I was originally going to purchase a 2013 Kia Optima but ended up leaving with a 2014 thanks to Adam! I also worked with Mike who was also such a great guy and made sure you were completely happy, help me set up the bluetooth and went over the car and made sure I knew about everything in the car! If I could give these guys (and the finance guy) a 100 stars I would! Thank you Adam for all your help! And Mike as well. I would highly recommend them to anyone in the market for a Kia or Ford!
-Andie, from Yelp 

"Honest, Compassionate and Genuine"

9/11/2013
I had an amazing experience with Nikel. He took his time with my family and I. No pressure was put on us and no rush was felt. He was so honest, compassionate and genuine. He was consistent and made sure that i drove off of the lot in style. i can tell that he truly cared about my situation, by doing everything he could to get me in the car that i wanted. Thank you so much Nikel, i'll definitely be referring friends and family to you :)
-Tawanna, from Yelp

"They Really Did Help Make Our Lives A Lot Easier"

6/6/2013
My mom and I purchased cars here over the weekend and are in love with our cars! I was not even in the market for one (even though I needed a newer one badly!) but saw one that caught my eye. Nikel was who we dealt with and who took us on our test drives and everything went well. He answered all our questions quickly and appropriately. The staff was nice and willing to work with us to get our payments in our budget ballpark. They seemed to be really patient given the fact that we stayed until 9pm to close both deals and they close up shop at 6 on Sundays! They really do work with good credit and bad credit and were kind enough to give us great deals that we were all happy with. I'd definitely recommend this place!

After years with the same problematic car I no longer have to worry about it anymore. I even cried tears of joy to which the finance manager, Garnett Thompson, asked my mom "Is she okay?" My mom simply replied "Yes, she's just happy!" They really did help make our lives a lot easier and they didn't even know it!
Thanks, guys!! We appreciate all your help and patience!
-Patricia, from Yelp

"Extremely Considerate Of My Situation And My Needs"

4/22/2013
I was able to get a car here for a good price that I could afford even with not so good credit. The salesmen Safeel and Homer they were unlike any sales people I have ever met. They were extremely considerate of my situation and my needs. They know this business inside and out. I normally hate dealing with salespeople just due to the way they make you feel rushed and like your a bother to them. They were far from that. I would recommend anyone to Hilltop Ford. I will be back. Thanks Guys!!!
-Martin, from Yelp

"Patiently Worked With Me"

4/20/2013
Faced with the fact that I didn't really want to buy a car at the present time, I was surprisingly pleased to meet Nikel Whyte at Hilltop Ford.  Reluctant, though I was, he patiently worked with me to purchase a Focus SE.  I know it's going to be a great car and am happy to have dealt with Nikel during this process. He was pleasant and knowledgeable.
-Diane, from Yelp

"No Games, No Gimmicks, No Pressure"

4/6/2013
I started looking for a new car via the Internet, and was soon contacted by Maria Gonzalez. We communicated by way of Carwoo, and Maria found the exact vehicle I was looking for, equipped with every option I wanted. Maria's presentation was excellent, she took the time to answer all of my questions, and explain all the features of the new car. We reached a price I thought was right, no games, no gimmicks, no pressure, done deal. If you are looking for a new Ford, or Kia, Maria at Hilltop Ford-Kia is the person to see. Highly recommended. Good job Maria
-Frank, from Yelp

"Best, Fairest And Smoothest Deal I Have Made To Date"

4/2/2013
I went on the Internet and sent an inquiry regarding a new Ford.  My first contact was Adam Brown -knowledgeable and helpful and just very upbeat and professional. His Internet partner is Maria. Adam then left an extremely detailed and open voice mail detailing what he had available.  While I got many different responses from a variety of Ford representatives- Adam's response was the clearest and most detailed in responding to what I was looking for. No sales hype.  Upon arrival next day at Hilltop Ford - Adam offered to let us drive several vehicles to compare.  Even before knowing we were "buyers" he showed us all the features of the Navigation system and proudly showed us how great the Sync, Bluetooth, and Services were.  He took loads of time to explain all the features and how they compared.  We looked at Hybrid and electrical vehicles as well as regular gas engines and he was attuned to how each would work with our amount of driving and lifestyle.  He really tried to put himself in"our shoes".  When I finally chose the Ford Escape - I loved the pick-up and the trunk space- I already knew all the features and how they worked.  Then about price-  Adam worked up numbers with and without trade-in, for potential lease, or with financing. He applied no pressure but clearly and easily pointed out where the best financial advantages were ( rebates vs. fees) and it was easy to make the best financial decision for me. I had looked up the value of my trade-in and was offered a very good price.  I had also researched the financing options and the price of the car and again- was extremely happy to be offered the best of what I had seen available.  Before we left the lot, a thorough checklist was gone through, our phones were synced with Blue-Tooth, we were introduced to two Service Managers and had our first appointment made.  The finance manager, Garnett Thompson also made the paperwork a breeze.  Having bought many cars over a lifetime I would say this was the best, fairest, and smoothest deal I have made to date.
-Terry, from Yelp 

"Very Patient"

2/12/2013
While in the market for a new car, I went to a Kia dealership in the area.  My experience there was less than positive.  So, I tried Hilltop Ford Kia and was immediately greeted by Nikel Whyte.  Nikel and I went on a test drive in the Kia Optima.  I had driven it at the previous dealership but fell in love with the car all over again.  I hadn't yet had all of my down payment together but Nikel was very patient and unlike the previous dealership I had gone to Nikel didn't try to push my into making a deal right then and there on the spot but instead encouraged me to return when I was ready.  

The other thing I was very pleased about was that when I was ready to make my deal, I had only Nikel to deal with.  Again, unlike the previous dealership, I was surrounded by the sales manager, the internet manager and the internet manager all at once  trying to push me into making a deal.  

It was a real pleasure working with Nikel.  If you're in the market for a new Ford or Kia, be sure to ask for Nikel.  You won't regret it!
-Shelly, from Yelp

"Customer Oriented"

2/10/2013
I had an oil change and maintenance done on my 2010  Ford  Fiesta. On my recent visit to Hilltop Ford Kia, I was greeted by service advisor, Mark Somer.  Mark was very nice, friendly and provided great service.  In fact, everyone in the service department  is just so customer oriented -- offering complete satisfaction over the course of two years since I purchased my car.  Awesome shop. Great transaction!  I couldn't be more pleased with the auto maintenance and care I have received.  I know I will continue to come here again for all my automotive needs.
-Pinatuba, from Yelp 

"Enjoyable Experience"

1/19/2013
We recently purchased a certified per owned Ford Flex with the help of Terrance McGirt,our sales consultant, and it was an enjoyable experience. Hard to believe ... Not really. It felt like all parties had respect for each other and with that and some time to get a reasonable price a deal was had. Also thanks to Robert Wilbur, the used car manager, for answering our numerous questions, and Jason Taylor, the sales manager, for getting things done. When purchasing a car is in your future.. Give them a try and hopefully you will be as satisfied as we were.
-Aileen, from Yelp

"Such An Amazing Experience"

12/20/2012
I normally don't write reviews, but since I had such an amazing experience at Hilltop Ford Kia I felt that is was my obligation to do so.

Let me just start by saying that I purchased a Brand new 2013 Kia Optima EX. My first encounter with this dealership was through the Internet speaking to Adam (Internet Sales Manager) who couldn't have done any a better of job helping me get the vehicle I wanted. This was no easy task since for one they didn't have the model with the features I wanted on there lot. Even though this was an obstacle Adam was not deterred in finding my vehicle of choice. Searching all of Sacramento and the Bay area we found ONE car that matched the options I wanted. Quickly working his "magic" he secured this vehicle for me. I should mention that I was no easy customer to deal with but again my hat goes off to Adam, Garrett in Finance (who really explained everything to me on a consumer level) and the whole Hilltop Ford Kia Team.

I would Definitely recommend them to anyone who is looking to purchase a new Ford or Kia.
-Imari, from Yelp

"Customer Service Is Excellent"

11/5/2012
The Hilltop Ford Kia is one of the best car dealers. The customer service is excellent. The assistant managers and finance managers are very helpful in getting you your car even though you are a first time buyer. I talked to Safeel Mohammed and he was the one who made it possible for us to get the car. Everything got finalized and we drove off in our new 2013 Ford, the same night. We love our new car and thanks to the Mr Safeel Mohammed along with all the managers. I would recommend everyone, even first time buyers to meet Safeel at Hilltop Ford because he has good customer service skills and tells you what is right for you.
-Payal, from Yelp 

"Bought My SEVENTH Car Here"

8/27/2012
So I bought my SEVENTH car here at this dealership on Saturday, and like always an absolute great experience!!! This was the first time I had gone over to the Kia side and was approached by a very friendly sales associate Moe, who was friendly, courteous and very very knowledgeable about pretty much any car I asked about. He was detailed about the car I had my eye on, the Kia Optima. I ended up trading my car in, got everything I asked for and a great deal on my new car with low monthly payments appropriate for a full time student situation. Every one is very friendly each time I go there, and it helps to be able to establish a good raport for everybodys benefit. I also service my cars there with good experience also. Great team Hilltop!!
-Meropi, from Yelp

"Easy Transaction"

8/27/2012
Just bought my 5th vehicle from Hilltop. I told them what I wanted, they didn't  have it on their lot but searched and found one for me. All paperwork was a breeze and the truck was exactly what I wanted. Thanks again for the easy transaction
-Jeremy, from Yelp

"Simple, Easy And Pleasant"

8/9/2012
Recently, I had a very nice experience with Hilltop Ford, Kia. I had to have some work done on my car. I was directed to their Service Manger Tony Mattice. From the day I drop off of the vehicle, up to the next day I picked up my car after the repairs were done, I have to say that Hilltop Ford, Kia Service Department staffs had impressed me with their professionalism, courteousness, and good customer service practice. From their appointment reminder e-mail, shuttle service, and warm smile made the unpleasant event (car needs to be repaired) simple, easy, and pleasant.
-Xiao, from Yelp

"Completely Satisfied"

7/23/2012
Bought a 2013 Mustang from them yesterday and was completely satisfied with the service I got. Mo was awesome, helpful, and took the time to teach me about the features of the car. I also appreciated that they could have sold my exact car to someone else earlier in the day, but instead held onto it for me until I got there. Much thanks, guys. LOVE my car.
-C.D., from Yelp

"Excellent Service, Friendly Staff"

4/8/2012
Got my oil changed at the Hilltop Ford store, as I had purchased my 03 PT Cruiser from Michael Stead in Concord back in 2004. Excellent service, friendly staff...I also noticed their sales staff had a very casual, non confrontational demeanor. No sharks patrolling the lot like other dealerships. As I just moved to the area, I was a little nervous based on previous reviews, but it seems they have truly improved as I received nothing but good service and friendly advice from my new local dealership :)
-Tramp, from Yelp

"Pleasantly Surprised By The Whole Experience"

3/24/2012
My husband and I just bought a Ford Escape here.  We stopped at a ______ dealership in the area first and couldn't get out of there fast enough because of the aggressive sales - to the point of following us around the lot for several minutes when we clearly weren't ready to talk yet - very awkward.  We found the sales team at Hilltop Ford to be very relaxed and easy going.  We were unsure about what we wanted and Nikel showed us some options, worked with our budget and in the end sold us a vehicle we're very happy with.  He was easy to talk to, not at all pushy and just generally a nice guy.  While not the first place we would choose to spend a Sunday afternoon, we felt comfortable & were pleasantly surprised by the whole experience.
-Sara, from Yelp